An industry in transition
Financial services organizations report 25% of their revenue is at risk due to increased competition from fintech. Online and mobile banking is up 20-50% and customers want even more options in this area. Job dissatisfaction, particularly among millennials, has contributed to an 18.6% turnover rate.
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Innovation is the answer
By reimagining technology, services and culture – and supporting these efforts with training and development – organizations can ensure:
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Competitive threats become opportunities for growth and collaboration |
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Rising customer expectations drive digital transformation and exciting new services |
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High employee turnover transforms into high employee engagement |
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Workplaces become more open to diversity and inclusion |
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