Customer Service - Blog
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Read moreWhen you improve the customer experience, you improve organizational results. Here are helpful tips on creating a customer service culture.
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Read moreCustomer service videos are a great tool for trainers and managers to energize their team AND teach them the skills they’ll need to provide the kind of superior service that keeps guests coming back. See the 4 most important skills. -
Read moreExplore the following training videos that can help government and education employees learn great customer relations skills.
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Read moreI watched an elderly man, waiting for a loved one to get out of surgery, march up to the two women behind the desk and let them have it. -
Read moreShort biography on Bob Farrell, founder of Farrell's Ice Cream Parlour and world reknown customer service expert that coined the phrase "Give 'Em The Pickle" aloing with developing and delivering a customer service training franchise.
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Read moreWithout mastering the art of listening, it is hard to provide the right solutions. Truly listening means not only hearing the words, but also practicing empathy. -
Read moreYour company can have the best product, the best atmosphere, and the best location, but if it has terrible public interaction, it's doomed.
Case in point: My husband and I went out for Mexican food last night, to the restaurant that we frequent so often I practically consider it a second kitchen.
