Customer Service Excellence - Blog

When you improve the customer experience, you improve organizational results. Here are helpful tips on creating a customer service culture.

Providing customer service training is just one of the 5 strategies companies can use to address staffing shortages & reduce stress for customer service staff.  

Written specifically for customer service staff, this post provides great tips on how to stay positive --even when you don't feel like it, or are dealing with a difficult customer.

This customer service brainstorming activity helps prompt discussion among  team members so that specific next-level service ideas can be agreed upon and put into action.

See the results of Media Partners' 2021 Customer Service Training Pulse Survey and the top customer service training obstacles and imperatives cited by talent leaders and professionals.

A Media Partners survey of Learning & Development Professionals asked about their top-of-mind training topics for the year ahead, and we found that attention is solidly focused on the skills leaders need along with competencies that drive organizational success. See the results.

Media Partners is known for engaging content that leads to changed behavior. Here are 5 examples in the areas of customer service, accountability, respectful workplace, decision making and sexual harassment prevention.