An industry that is constantly evolving
New technologies, evolving customer expectations and talent shortages continue to create unprecedented change and challenges in the retail industry.
- 75% of US consumers have recently tried a new shopping behavior (such as order online, and pickup in store) and most plan to continue or increase these behaviors
- 78% of retailers have revised operational procedures 3 or more times since re-opening following the pandemic
The size and make-up of retail could be in flux for years.
The more things change...
The good news is, success in the new world of retail still greatly depends on how well you know and serve your customers, and how well you engage and retain your employees. Our training solutions help retail establishments:
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Delight customers – enabling them to recognize and adapt to customer preferences (even when they’re changing) and meet or exceed expectations |
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Engage employees - ensuring employees have effective managers and are given plenty of development opportunities (key to keeping today’s younger workers) |
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Create a culture of respect – assuring a diverse, safe, equitable, and inclusive workplace. |
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