After All, You're The Supervisor!

After All, You're the Supervisor! tells the story of Alec, a top-notch CSR, who is newly promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities -- especially the challenge of moving from the role of friend and colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition. It's not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently.

A comprehensive training video for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh as you move into a management role.

Participants will learn the components of supervisory success:

• Acknowledge Your New Role
• Plan and Prioritize Tasks
• Learn to Delegate
• Develop and Encourage Team Members
• Problem Solve and Be Accessible 
• Communicate Downward and Upward
• Model Desired Behavior
• Discipline Effectively
• Give Praise and Recognition

The training includes a pre-course assessment as well as discussion segments so participants can share their expectations, views and experiences as they become comfortable in their new role.